Shipping policy
Processing Times
Orders are typically processed within 3–5 business days unless otherwise stated on the product listing. Custom and made-to-order items may require additional processing time.
Please keep in mind that processing time is separate from shipping time. Once your order has been shipped, you will receive tracking information when available.
Shipping
We currently ship orders within the United States. Shipping rates are calculated at checkout based on your order and shipping location.
KOTA Apparel is not responsible for delays caused by the shipping carrier, weather, holidays, incorrect or incomplete shipping addresses, or other circumstances outside of our control.
Lost, Stolen, or Damaged Packages
Once your order has been shipped and accepted by the carrier, KOTA Apparel is not responsible for packages that are lost, stolen, delayed, or marked as delivered.
If your package arrives damaged, please contact us as soon as possible with photos of the damaged package and items so we can review the issue.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order. If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to have the order shipped again.
If you have any questions about your order or shipping, feel free to reach out to us at: